Company Description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable perks. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and cutting-edge technologies with a cooperative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

The world is how we shape it.

Job Description

Job Title: IT Service Desk Analyst – L1 (Oracle EBS & Fusion)
Location: Noida
Experience: 1–3 Years (Preferred)

Early or Immediate Joiners Preferred
Education:
B.Tech / B.Com / M.Com

Role Overview:
We are looking for a proactive IT Service Desk Analyst (L1 Support)



with functional knowledge of Oracle EBS and Oracle Fusion modules (AP, AR, GL). The role involves handling end-user queries, managing incidents based on priority, and providing first-level support through voice and ticketing channels.
Key Responsibilities:
Provide 1st line support for Oracle EBS and Oracle Fusion (AP, AR, GL modules)
Take Voice Calls (approx. 6 hours daily) and resolve user queries efficiently
Log, track, and manage incidents via ITSM tools (e.g., ServiceNow, Topdesk, etc.)
Categorize and prioritize incidents (P1, P2, P3, P4) based on impact and urgency
Ensure timely resolution within defined SLAs and escalate when required
Follow ITIL processes for Incident Management
Coordinate with L2/L3 teams for issue resolution and follow-ups
Maintain proper documentation of issues, resolutions, and workarounds
Provide regular updates to users and stakeholders on ticket status

Required Skills:
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📌 Oracle Support Engineer Service Support Noida
🏢 Sopra Steria
📍 Noida