Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
Opening inventory reduction across buckets/portfolio.
Deliver monthly performance in terms of Resolution, Rollback & Normalisations as per the targets for the assigned portfolio across buckets.
Pre-NPA & NPA resolution, NPA normalisation & GCL Saves.
Tracking of Dedupe NPA accounts both causing and affecting other product accounts through customer level tracking and save NPA’s for the overall Bank.
Timely allocation, Field Coverage and follow-up intensity of visits to be tracked to achieve the assigned targets.
Vendor and Field Officer level performance monitoring and improvement.




Money collections targets against Principal, fess & charges to be achieved.
Sensitive potential escalation accounts to be highlighted immediately to the Supervisor & Senior management.
Skip marking, deceased marking, highly sensitive accounts flagging to be done.
Ensure the Telecalling & Field Follow-up trails are updated in the respective Web & mobile applications for contact history updating.
Vendor / In-house teams to be managed for optimum productivity by tracking their number of calls & visits, PTP conversion, timely follow-up etc…

📌 Team Leader Chennai (India)
🏢 equitas small finance bank
📍 India