Amex GBT is a place where colleagues find inspiration in travel as a force for positive and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and team-oriented culture where your voice is valued.

Amex GBT is seeking a talented Business Analyst to join our Proactive Traveler Care (PTC) product development team.

What You’ll Do
Define Product Requirements: Collaborate with stakeholders to define product requirements, features, and functionality aligned with business objectives and user needs
Compose User Stories & Documentation: Develop comprehensive user stories from system, TC, and traveler perspectives; create UI mockups and wireframes as needed to communicate requirements
Design & Implement Testing: Create and complete User Acceptance Test (UAT) plans to validate that requirements are met and solutions perform as intended
Enable End Users: Develop end-user guides, training videos, and knowledge base articles to support product adoption and change management
Provide Technical Support:



Solve issues, identify potential solutions, and document findings for continuous improvement
Leverage Technical Tools: Apply tools such as Postman to simulate disruptions, extract and analyze OTA data, and implement queries across various databases
Conduct Data Analysis: Extract and analyze existing data to identify trends, validate assumptions, and provide data-driven recommendations; proficiency in Excel and ability to consolidate multiple data sources required

What We’re Looking For
3+ years of travel industry operational expertise, such as travel agency operations and/or airline operations, Travel Consultant (TC) role experience or deep understanding of TC workflows
Proficiency with GDS/POS (Point of Sale) systems and travel disruption management
Solid technical background with ability to understand system architecture and integrations
Proficiency with Global Distribution Systems

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🏢 Amex
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