Job Description

Role Overview

The Customer Success Manager (CSM) is responsible for ensuring the successful implementation, adoption, and long-term satisfaction of Stratumn customers. Acting as a trusted advisor, the CSM sits at the intersection of client stakeholders, Stratumn’s Solution Engineering teams, and Product/Engineering teams.

This role requires robust communication skills, a skilled level of English, the ability to operate comfortably in a technical environment, and the capacity to translate customer needs into actionable insights for internal teams.

Key Responsibilities
Customer Success & Relationship Management
Build robust, long-term relationships with customer teams.
Lead Customer Success Reviews and Steering Committees.
Serve as the voice of the customer within Stratumn.
Ensure customers fully understand Stratumn’s capabilities and best practices.
Coordination with Solution Engineers
Collaborate daily with Solution Engineers to ensure complete and accurate configuration.
Translate customer requirements into functional specifications.




Support the review of process configuration and participate in troubleshooting.
Coordinate technical integration between client systems and Stratumn APIs.
Project Management & Delivery
Lead and coordinate implementation phases to meet project milestones.
Explain data flows, process flows, and solution architecture to customers.
Conduct or coordinate testing activities and ensure resolution of issues.
Document project scope, customer requirements, and Customer Success plans.
Post-Implementation Success
Support customers during transition to production.
Promote best practices and identify opportunities for increased adoption.
Monitor solution usage and drive continuous improvement.
Internal Collaboration & Continuous Improvement
Work closely with Product teams to communicate customer needs and propose improvements.
Share best practices with internal teams and partners.
Contribute to tools or processes that improve customer autonomy.

📌 Customer Success Manager – Stratumn Mumbai
🏢 Sia
📍 Mumbai