We're Hiring | Product Support Engineer

Are you a Software Engineer who enjoys solving real-world technical problems and wants to work on an international product supporting manufacturing settings?

Kiara Tech Solutions is looking for an experienced Product Support Engineer to join our team in Navi Mumbai.

Role: Product Support Engineer

Location: Navi Mumbai – Work from Office

Experience: 4+ Years

Work Model: 24×7 Rotational Shifts | 9.5-hour shifts

Project: International / Manufacturing Technology Support

What We're Looking ForWe're ideally looking for someone with a Software Development background who can go beyond basic support and understand the technology behind the product.

You should have
4+ years of experience in Software Development / Application / Product Support
Strong knowledge of .NET/C#, Java, or similar programming languages
Valuable hands-on knowledge of SQL & databases
Strong troubleshooting and analytical skills
Experience with application logs, incident management & root-cause analysis
Excellent verbal & written communication skills – mandatory
Ability to work effectively in a rapid-paced 24×7 support environment





What You'll Do• Provide L1/L2 product & application support
Troubleshoot application and database issues
Analyse logs and identify root causes
Work closely with development and technical teams
Support deployments, testing & production environments
Manage incidents and ensure SLA-driven resolution
Communicate with international clients and stakeholders
Maintain technical documentation and knowledge resources

Why Join Us?Work on an international technology project

Opportunity to work with manufacturing & automation systems

Continuous learning & upskilling

Medical Insurance & EPF

Night shift allowance & eligible overtime compensation

Performance-based incentives

24 days paid holidays

Interested? We'd love to hear from you!

Send your updated CV to

Subject: Product Support Engineer – Navi Mumbai

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