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Job Description

Primary Duties & Responsibilities
1) Global REF Operating Model Adoption (Standards & Ways of Working)
Represent the Bengaluru GCC within the REF operating model; ensure site execution follows REF standards, governance rhythms, and reporting requirements.
Implement and maintain standardized ways of working (e.g., governance packs, KPI definitions, reporting formats, escalation paths, change control routines).
Contribute site insights, lessons learned, and improvement prospects to regional/global REF forums and drive replication of best practices where applicable.

2) IFM Governance & Contract Management (ISS)




Act as Takeda’s senior local point of contact for ISS and lead the site governance cadence (weekly/monthly/quarterly as appropriate).
Maintain transparent scope and service expectations aligned to the global IFM framework (MSA), applicable local SOWs, and Takeda policies; drive disciplined change control and documentation.
Hold the IFM partner accountable for contractual performance, operational discipline, service quality, and continuous improvement commitments; challenge constructively and escalate when outcomes, risks, or budget integrity are threatened.

3) Service Outcomes Oversight (Soft & Hard Services)
Provide strategic oversight of soft and hard services to ensure consistent outcomes across the site (e.g., maintenance performance, workplace services, helpdesk/work order responsiveness, vendor coordination).
Lead cross-functional operational alignment and decision-making across local stakeholders (and engage regional/global partners when required) to secure end-to-end service out

📌 Facilities Operations Lead, Bengalaru Bengaluru (India)
🏢 2028 Takeda Innovations India
📍 India