ABOUT THE ROLE

We're looking for a Salesforce Communications Cloud Order Management Architect for a 12-month contract engagement running in the ANZ time zone. You'll be leading the architecture and design of order management solutions built on Communications Cloud, covering order capture, decomposition, orchestration, and fulfilment across a telco product stack.

The role is remote-friendly, but we have a preference for candidates based in ANZ. If you're outside the region, you'll need to be comfortable with ANZ business hours and open to travel when the project requires it.

We need someone who has designed and delivered Communications Cloud OM end-to-end, not someone who has worked adjacent to it. You should be able to walk us through real projects, the decisions you made, and the problems you solved.

WHAT YOU'LL DO

Order Management Architecture
Own the end-to-end order management architecture on the Communications Cloud platform
Design order capture, decomposition, and orchestration flows across complex telco product scenarios




Define the order fulfilment framework including fallout handling, jeopardy management, and order tracking
Architect the integration between order management and upstream CPQ and downstream BSS/OSS systems

OmniStudio & Platform Design
Lead the design of OmniStudio components supporting order flows (OmniScripts, DataRaptors, Integration Procedures, FlexCards)
Define orchestration logic and state management across the order lifecycle
Ensure the OM architecture aligns with the broader Communications Cloud platform design including EPC and CPQ

Technical Leadership
Provide architectural governance across the OM workstream
Guide developers on order management configuration, customisation patterns, and integration design
Review technical decisions and enforce design standards across the delivery team
Define deployment and workplace strategy for the OM components

Stakeholder Management
Lead architecture workshops and

📌 Salesforce Communications Cloud Order Management Architect Bengaluru
🏢 Komforce
📍 Bengaluru