About the Role
ShelfWatch is a retail shelf monitoring and execution platform used by global CPG and FMCG brands across 50+ markets.
Clients have different requirements, terminology, store formats, and internal metrics.
Own the solution by understanding what the product already does and determining whether a client requirement is:
A configuration
A roadmap item
Something that should be approached differently
Work alongside a Project Manager on each account:
Project Manager owns the plan, timeline, and commercials.
Solution Consultant owns the solution, configuration, and delivery outcome.
Client-facing role involving weekly/monthly calls, demos, and direct client queries.

What You'll Do
Translate client requirements into ShelfWatch capabilities.
Map client requirements to existing product functionality.
Define configurations and acceptance criteria.
Own solution design across the account lifecycle, from scoping to go-live and steady state.
Run client calls, including:
Solution walkthroughs
Demos
Scope discussions
Queries and concerns




Push back where required and guide clients toward standard product capabilities instead of bespoke workarounds.
Clearly communicate when something is not technically feasible.
Diagnose and route escalations to the appropriate internal team.
Partner with Product and Engineering to provide insights on real client requirements.
Build internal reference material for the specialization.

What You Won't Do
You will not write client-specific production code.
The role focuses on configuring and leveraging the existing product rather than building bespoke solutions.
If writing production code is the primary part of the work you enjoy, this role may not be the right fit.

What We're Looking For

Required
2+ years of experience in a client-facing implementation, functional consulting, or post-sales solutions role with enterprise customers.
Hands-on experience configuring a productized pl

📌 Solution Consultant Bengaluru
🏢 ParallelDots
📍 Bengaluru