Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since public launch, Emergent has crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

What You'll Do:
Lead and empower a high-performing team of support specialists handling both technical and non-technical tickets
Build scalable support processes that improve throughput and reduce manual intervention,



including automation of repetitive workflows through scripting
Monitor and improve SLAs, response times, and customer satisfaction metrics by introducing data-driven improvements
Collaborate closely with engineering and product teams to identify recurring issues, implement preventive fixes, and enhance product stability
Mentor and upskill your team through technical coaching, process reviews, and hands-on problem-solving
Continuously optimize operational efficiency by leveraging automation, analytics, and best practices to handle increasing ticket volumes effectively
Own the support strategy from tooling and metrics to workflows and knowledge base development

What We're Looking For:
8+ years of experience, including 3+ years of team leadership or people management
Valuable understanding of backend and frontend technologies (Python, SQL, React.js, MongoDB)
Proven experience in SaaS or AI-driven products with a passion for s

📌 Lead Forward Deployed Engineer Bengaluru
🏢 Emergent Labs
📍 Bengaluru