About Betterworks

Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization's top priorities today and be ready for tomorrow's challenges.

What You’ll Be Doing

As the IT Support Specialist II for our internal IT team, you will work with IT leadership to execute a strategy that enables a straightforward and delightful IT experience for Betterworks employees. You will collaborate on and implement the technical roadmap for IT processes and services that help Betterworks be its most productive, with a focus on automation, simplification, and enablement. Your partnership with internal customers and vendors will be essential to re-imagining the function of IT and unleashing recent ways to work with a globally distributed workforce.




Serve as the primary Tier 1 escalation point and first responder for IT functions via Slack, our ticketing system, and email — providing real-time coverage during the UK/India/US East Coast overlap window
Triage and resolve Tier 1 incidents using our incident management tooling, escalating appropriately when an issue requires deeper technical ownership
Directly own IT support, MDM, and patch management for Betterworks employees, ensuring quality and timely resolution
Fully own the end-to-end laptop lifecycle working directly alongside our vendor in India
Maintain up-to-date hardware inventory
Monitor and identify problem trends, propose proactive and well-researched actions to prevent future occurrences
Day-to-day administration of Okta, Google Workspace, Slack, and other corporate systems owned by IT
Manage all aspects of the user account lifecycle, including procedures and adminis

📌 It Support Specialist Ii Bengaluru
🏢 BetterWorks Systems
📍 Bengaluru