Job description
Reservation Management :
Handle incoming reservation requests via phone, email, and online channels, ensuring accurate and timely processing.
Input and maintain reservation details in the Property Management System (PMS) and ensure all information is up-to-date.
Customer Service :
Provide exceptional customer service by addressing guest inquiries, special requests, and concerns promptly and professionally.
Assist guests with modifications or cancellations of reservations, ensuring adherence to hotel policies.
Inventory Control :
Monitor room availability and manage inventory to maximize occupancy and revenue.
Collaborate with the Front Office and Sales teams to ensure accurate forecasting and allocation of room inventory.
Sales and Upselling :
Promote hotel services and amenities to guests during the reservation process, utilizing upselling techniques to enhance revenue.
Inform guests about promotional offers and packages to encourage bookings.
Reporting and Documentation :




Prepare and maintain accurate records of reservations, cancellations, and no-shows for reporting purposes.
Generate daily, weekly, and monthly reports on reservation statistics and occupancy rates.
Collaboration :
Work closely with the Front Office team to ensure smooth check-in and check-out processes for guests.
Liaise with the Sales and Marketing departments to support promotional campaigns and initiatives.
Training and Development :
Participate in training sessions to stay updated on hotel policies, procedures, and reservation systems.

Eligibility Criteria:
Candidate should have a Minimum Experience of 1 Year in a relevant role
Candidate should hold Aadhar Card, Pan Card
Candidate should be proficient in Microsoft Tools like Powerpoint, Excel etc
Candidate should have Positive English Communication

📌 Central Reservation Executive, Pride Hotels Becharaji (India)
🏢 Pride Hotels & Resorts
📍 India