Job Description DevOps / Cloud L1 Support Engineer

Client: Baker Hughes
Work Location: Pune and Bangalore
Experience: 3 6 Years
Role: DevOps / Cloud Support Engineer L1

Job Summary

We are looking for a DevOps / Cloud L1 Support Engineer with 3 6 years of experience to provide first-level support for enterprise applications and cloud environments. The candidate should have hands-on exposure to Microsoft Azure and AWS, along with strong troubleshooting and incident-management skills.

Key Responsibilities
Provide L1 production support for applications and cloud infrastructure.
Monitor applications, services, and cloud resources in Microsoft Azure and AWS.
Perform initial troubleshooting and resolution of incidents related to applications, servers, and cloud services.
Monitor alerts, logs, system health, and application availability.
Perform incident identification, ticket logging, prioritization, and escalation as per defined SLAs.
Troubleshoot basic issues related to Azure and AWS services.
Coordinate with L2/L3 teams, DevOps teams, and application teams for complex issues.
Follow standard operating procedures (SOPs) and support processes.
Participate in deployment/support activities and perform basic validation after deployments.
Maintain incident, problem,



and knowledge-management documentation.
Support scheduled activities such as application restarts, health checks, and maintenance activities.
Work in shifts and provide production support when required.

Mandatory Skills
3 6 years of IT experience
Microsoft Azure
AWS
L1 / Production Support
Positive understanding of cloud infrastructure and monitoring
Basic troubleshooting and incident management
Good communication and coordination skills

Valuable to Have
Basic knowledge of DevOps concepts
CI/CD awareness
Exposure to Git, Jenkins, Azure DevOps or similar tools
Basic Linux/Windows administration
Knowledge of monitoring and logging tools
ITIL / incident-management process knowledge

Candidate Profile
Solid analytical and troubleshooting skills.
Ability to work under pressure in a production-support environment.
Good verbal and written communication.
Willingness to work in rotational shifts/weekends, if required.
Ability to coordinate effectively with multiple technical teams.

Location: Pune
Experience: 3 6 Years
Role: DevOps / Cloud L1 Support
Primary Skills: Microsoft Azure + AWS + L1 Support

📌 Baker Hughes Devops Pune , Bangaloreseema
🏢 horigine consulting
📍 Pune