Job Title: Support Executive

Location:Chennai

Experience:

1–3 Years (Freshers with robust Telugu communication skills can also apply)

Job Summary

We are looking for a Support Executive with excellent Telugu communication skills to handle customer queries, provide timely support, and ensure a positive customer experience. The ideal candidate should be patient, customer-focused, and comfortable interacting with users over calls, emails, or chat.

Key Responsibilities
Handle customer queries and support requests primarily in Telugu
Provide accurate information and timely resolutions to customers
Respond to customer inquiries via phone, email, or chat
Log, track, and update support tickets in the system
Coordinate with internal teams for issue resolution
Follow up with customers to ensure complete satisfaction
Maintain detailed records of customer interactions
Adhere to company policies, processes, and service standards
Escalate complex issues to the concerned team when required

Required Skills & Qualifications Language & Communication:




Fluency in Telugu(mandatory) – spoken
Working knowledge of English (mandatory)
Knowledge of Tamil or other regional languages is an added advantage

Technical & Functional Skills:
Basic computer knowledge (MS Office, CRM tools)
Ability to understand and explain products/services clearly
Willingness to learn recent tools and processes

Desired Traits
Solid customer-handling and problem-solving skills
Good listening and interpersonal abilities
Patience and empathy while handling customers
Ability to work in shifts (if applicable)
Team player with a positive attitude

Education
Any graduate / diploma (relevant experience preferred)

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Provident Fund

Language:
Tamil (Preferred)
English (Preferred)
Hindi (Preferred)
Telugu (Preferred)

Work Location: In person

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