Key Responsibilities
Handle inbound and outbound customer calls as per defined support processes.
Provide accurate and timely resolution to client queries and concerns over voice interactions.
Build robust client relationships through explicit, professional, and empathetic communication.
Manage escalations and ensure effective issue resolution within defined timelines.
Coordinate with internal teams for smooth resolution of client concerns.
Maintain accurate records of customer interactions and follow-ups.
Adhere to defined quality, productivity, and service level standards.

Required Qualifications & Skills
Graduate in any discipline.
13 years of experience in Customer Support / Customer Service (Voice Process).
Excellent verbal communication skills with strong customer handling abilities.
Hands-on experience in handling voice interactions and customer queries.
Ability to manage difficult conversations and escalations professionally.
Robust problem-solving and coordination skills.
Experience in Logistics, Supply Chain, or E-commerce industry is an added advantage.
Must be willing to relocate to North Goa or be a native/resident of Goa.

📌 Associate Customer Support North Goa (India)
🏢 Delhivery
📍 India