Key Responsibilities
Attend walk-in patients and respond to phone, WhatsApp, and online enquiries professionally.
Schedule and confirm appointments for consultations and procedures.
Explain clinic services, treatment plans, and packages to prospective patients.
Follow up with enquiries and convert them into consultations and treatments.
Maintain regular follow-up with existing patients to ensure satisfaction and retention.
Coordinate with doctors, nurses, and the clinic team for smooth patient flow.
Ensure accurate patient registration and documentation in the clinic software.
Handle patient feedback, complaints, and escalations professionally.
Maintain daily enquiry, consultation, and conversion reports.
Assist in billing coordination and payment follow-ups when required.
Support marketing campaigns and patient engagement initiatives.
Ensure excellent customer service standards are maintained at all times.

Eligibility




Bachelor's degree in any discipline.
Minimum 1–3 years of experience in Customer Relationship, Patient Coordination, Front Office, Sales, or Customer Service.
Experience in healthcare, dermatology, aesthetics, cosmetology, or wellness industry is preferred.
Freshers with excellent communication skills may also apply.

Required Skills
Excellent communication and interpersonal skills.
Fluency in Tamil and English .
Robust customer service orientation.
Positive sales and follow-up skills.
Ability to handle multiple tasks efficiently.
Basic knowledge of MS Office and CRM/clinic management software.
Qualified appearance and positive attitude.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Officer Salem
🏢 Hair O Craft Hair and Skin Clinic
📍 Salem