Location: Indira Nagar, Bengaluru
Job Type: Full-time
Work Mode: Work From Office
Working Hours: 10:00 AM – 7:00 PM
Salary: Up to ₹5 LPA + Incentives
Job Summary
We are looking for a Customer Delight Specialist who can deliver an excellent customer experience through effective communication, empathy, and timely problem resolution.
Key Responsibilities
Handle customer queries, concerns, and complaints professionally.
Understand customer issues and provide appropriate solutions.
Follow up with customers to ensure timely resolution.
Coordinate with internal teams to resolve complex issues.
Maintain records of customer interactions and feedback.
Identify customer needs and contribute to improving customer experience.
Requirements
Excellent English and Hindi communication skills.
Robust customer-handling and problem-solving abilities.
Empathetic, patient, and customer-focused approach.
Good organizational and follow-up skills.
Comfortable working in a rapid-paced setting.
Previous experience in customer service or a related field is preferred.
Familiarity with customer service tools/software is an advantage.
Interested candidates can apply with their updated CV.