Only Immediate joiner
We are looking for a IT Test Engineer to validate voice-based customer service solutions across AI, IVR, and contact center platforms. Locations - Chandigarh, Hyderabad, Chennai. Remote position.

What We Expect
Test complete voice and customer journeys, including IVR, AI conversations, routing, transfers, and backend updates.
Identify and reproduce issues across different customer scenarios and unexpected inputs.
Validate APIs and integrations between AI, telephony, agents, and business systems.
Perform functional, integration, regression, and end-to-end validation.
Clearly document issues and work with technical teams to resolve and retest them.
Understand business requirements and convert them into practical test scenarios.

Requirements
5+ years of software testing experience. MUST




Experience with voice, IVR, contact center, voicebot, or conversational AI solutions.
API testing experience using Postman or similar tools.
Solid analytical, communication, and problem-solving skills.
Genesys Cloud or similar contact center platform experience is preferred but not mandatory.
Night shift position

Pay: ₹300,000.00 - ₹1,000,000.00 per year

Perks:
Paid time off

Application Question(s):
Are you immediate joiner?
What is your current ctc and expected ?

Location:
Hyderabad, Telangana (Hyderabad, Hyderabad District) (Preferred)

Work Location: Remote

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