About the Role

Provide technical support for software products and generate leads from incoming enquiries, if require arrange software demo and handle deployments, troubleshoot issues, assist clients with installations and training, and coordinate with development teams to ensure smooth product implementation.

Requirements
BE / B.Tech, Electronics & Communication Engineering (ECE), BBA/MBA.
Basic knowledge of C / C++ and OOPS concepts.
Basic to Intermediate knowledge of MySql.
Understanding of software deployment and troubleshooting
Basic networking knowledge
Valuable analytical and problem-solving skills.
Solid communication skills in Malayalam, English.

Responsibilities
Provide technical support for software applications and deployments
Handle customer support calls, critical issues, and escalation management
Perform software installation, configuration, troubleshooting, and deployment activities
Verify, package,



and manually deploy: Database backups/restorations ,MySql scripts, APIs, Windows services ,Executable files (EXE), Software patches and updates
Troubleshoot deployment and client setting-related issues
Coordinate with development teams for issue fixing and requirement implementation
Collect and document client requirements and feedback
Conduct product demonstrations (POC), client presentations, and end-user training
Follow up with customers for AMC renewals and support activities
Prepare and maintain client satisfaction reports
Support network-related troubleshooting at a basic level
Handle client communication professionally during critical situations

Pay: ₹200,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Software Support Engineer Kollam (India)
🏢 MOBICOM INFO TECH
📍 India