Role Overview:

You will be responsible for handling Non-Delivery Report (NDR) cases by connecting with customers, identifying delivery issues, and ensuring quick resolutions through effective coordination with operations teams.

Key Responsibilities:
Handle high-volume outbound NDR calls
Identify and resolve delivery issues (incorrect address, unreachable customers, rescheduling, etc.)
Coordinate with Ops & Delivery teams for quick re-attempts
Ensure timely closure of NDR cases
Maintain accurate call records and meet daily targets

Requirements:
2–3 years of BPO/Calling experience (Mandatory)
Graduate (Bachelor’s Degree)
Solid communication & convincing skills
Ability to work under pressure and meet targets
Basic knowledge of Excel/CRM tools
This is a target-driven role
Immediate joiners will be prioritized

Pay: ₹18,000.00 - ₹22,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Dehradun
🏢 Swift
📍 Dehradun