Front Office Receptionist / Senior Front Office Executive

Position: Front Office Receptionist
Experience: Experienced and Freshers
Location: Hotel Annamalai Grand

Job Summary

Hotel Annamalai Grand is seeking an experienced and professional Front Office Receptionist with a minimum of 10 years of experience in hotel operations. The ideal candidate will be responsible for delivering exceptional guest service, managing front desk operations, handling reservations, and ensuring a seamless guest experience from check-in to check-out.

Key Responsibilities
Welcome guests with warmth, professionalism, and excellent customer service.
Manage check-in and check-out procedures efficiently.
Handle room reservations, cancellations, and modifications.
Respond promptly to guest inquiries, requests, and complaints.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Maintain accurate guest records and billing information.
Process payments and prepare daily reports.
Manage telephone calls, emails, and online booking inquiries.
Assist in VIP guest handling and special requests.
Ensure adherence to hotel policies, standards, and operational procedures.




Train and guide junior front office staff when required.
Maintain a skilled appearance and positive attitude at all times.

Required Qualifications
Bachelor's Degree or Diploma in Hotel Management, Hospitality, Tourism, or related field preferred.
Strong communication skills in English and regional languages.
Proficiency in hotel management software and MS Office applications.
Excellent interpersonal, problem-solving, and organizational skills.
Ability to work flexible shifts, including weekends and holidays.
Strong leadership and guest relation management abilities.

Preferred Skills
Knowledge of hotel reservation systems (PMS).
Experience handling guest complaints and conflict resolution.
Strong sales and upselling abilities.
Team management and training experience.
Skilled grooming and presentation standards.

Salary

Market-competitive salary based on experience and qualifications.

Join Hotel Annamalai Grand and be a part of delivering exceptional hospitality experiences.

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:
Flexible schedule

Work Location: In person

📌 Front Office Associate Madurai
🏢 Hotel Annamalai Grand
📍 Madurai