Assistant Manager Operations (Operations for Inbound)

Job Description:

We are looking for an Assistant Manager – Operations (Inbound) to oversee daily operations, manage team performance, improve process efficiency, and ensure excellent customer experience.

Key Responsibilities
Ensure customer-centric operations and resolve issues as per internal policies.
Manage attrition through active team engagement and transparent communication.
Support current team members in onboarding and workplace adjustment.
Track KPIs, review performance, and drive improvements.
Maintain ABCD ranking for CSA/TL teams.
Reduce client escalations by addressing VOC/VOB points.
Analyze market benchmarks and share insights with internal/external stakeholders.
Work on process enhancement initiatives.

Eligibility Criteria:
‍Minimum Qualification: HSC
1 to 3 years of experience as AM or minimum 1 year as Sr. TL (Inbound process preferred).
Solid process and product knowledge.
Positive communication skills and MS Office proficiency.

‍Work Details
Full Time
Shift: Day shift

Navi Mumbai

📌 Assistant Manager Operations Operations For Inbound Navi Mumbai
🏢 ONE POINT ONE SOLUTIONS
📍 Navi Mumbai