Customer Success Engineer (Data & Automation) Location: Gurugram/Noida (Onsite), 5 days/week
Experience: 1-3 Years
Joining Timeline: Immediate

About the Role:
We are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support to enterprise customers , troubleshoot production issues , and ensure seamless operation of cloud-based applications . You will work closely with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver an exceptional customer experience.

Responsibilities:
Troubleshoot and resolve production issues for enterprise customers.
Investigate incidents using application logs , SQL queries , and monitoring tools .
Perform Root Cause Analysis ( RCA ) and drive issue resolution.
Support REST APIs , webhooks , integrations , and authentication workflows .
Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.
Manage customer onboarding , technical implementations , and ongoing production support .
Create and maintain technical documentation,



troubleshooting guides, and knowledge base articles.
Ensure timely resolution of support tickets while adhering to SLAs .

Requirements:
1-3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support.
Strong understanding of SQL and REST APIs .
Experience with Postman , webhooks , and API troubleshooting .
Experience with scripting using Python or JavaScript .
Exposure to cloud platforms such as AWS , GCP , or Azure .
Familiarity with Linux , application logs , and production incident management .
Knowledge of monitoring tools such as CloudWatch, Datadog, Grafana, or similar.
Basic understanding of Docker and Kubernetes is a plus.
Excellent analytical, problem-solving, and communication skills.

Valuable to Have:
Experience supporting SaaS or enterprise software products.
Exposure to AI/LLM integrations, workflow automation, or low-code platforms.

📌 Customer Success Engineer (Gurugram)
🏢 Recro
📍 Gurugram