About the role
Lenskart is building the most advanced omnichannel vision care ecosystem in the world. As Head – Optometry & Clinical Excellence, you will own the clinical quality, professional standards, and optometry capability agenda across a fast-growing, pan-India network of stores and eyecare professionals - setting the frameworks others build on, not just running programs against someone else's.

What you'll own
Design and own the optometry excellence framework - clinical protocols, refraction quality, and patient experience standards across every Lenskart touchpoint
Lead a team of regional optometry trainers and clinical coordinators, with full accountability for their coaching, development, and performance
Run end-to-end training, certification, and continuous professional development for the optometry workforce at scale
Build and govern data-driven dashboards to track clinical KPIs and outcomes; drive audits and quality reviews across the store network
Identify workforce skill gaps and design targeted upskilling - e-learning, blended formats, and hands-on clinical workshops
Partner with academic institutions and professional bodies (COI, IOIA) to benchmark and elevate clinical practice
Work with Product, Technology, and Retail Ops to embed clinical standards into store workflows and digital tools
Represent Lenskart externally - conferences, academic tie-ups, and industry forums - as the face of its optometry practice

Continuous improvement charters you'll drive
This role carries direct ownership of the structured initiatives that raise clinical quality, efficiency,



and professional standards network-wide.
Refraction accuracy programme
Set baseline metrics, run periodic audits, and lead root-cause cycles to systematically lift refraction accuracy scores across the network.
Competency certification ladder
Design and iterate a tiered competency framework for optometrists - entry-level through advanced practitioner - with structured assessments and recognition pathways.
Eye exam NPS improvement
Use patient feedback data to find experience gaps, co-design SOPs with store teams, and track NPS movement at the clinical touchpoint.
Clinical SOP review cycle
Lead quarterly reviews and updates of all clinical SOPs, incorporating field learnings, technology shifts, and evolving clinical evidence.
Digital refraction tool adoption
Drive rollout and adoption of autorefractors, digital phoropters, and tech-assisted exam tools, with training, compliance tracking, and outcome measurement.
Training impact measurement
Build Kirkpatrick-aligned evaluation frameworks that link learning outcomes directly to on-floor clinical performance.

What you bring
B.Optom / M.Optom from a recognised university; advanced certification in clinical optometry or healthcare management is a plus




10+ years in the optometry domain with clear progression into a senior or leadership role
Prior experience in at least one of: an optometry/eyecare operations management role, Assistant Professor or above at an optometry institution, or a senior optometry training/L&D; role
Deep clinical grounding in refraction, contact lens practice, binocular vision, and low vision; familiarity with quality systems and clinical audits preferred
Solid program and portfolio management skills - able to plan, execute, and track large initiatives across geographies
Excellent communication across leadership, academic, and store-floor audiences
Data fluency - able to read clinical and operational metrics and turn them into action
Experience designing curricula or structured learning journeys; instructional design knowledge is a plus
Hands-on experience with Lean, PDCA, Six Sigma, or equivalent CI methodologies
Entrepreneurial mindset - comfortable building processes from the ground up in a fast-moving environment

Why Lenskart
Work at the intersection of clinical excellence and technology-led innovation at Asia's fastest-growing eyecare brand
Own a high-impact portfolio that directly shapes vision care quality for millions of customers
Collaborate across retail, technology, and healthcare verticals
Competitive compensation with performance-linked incentives and benefits

Lenskart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all professionals.

📌 Head - Optometry & Clinical Excellence (Gurugram)
🏢 Lenskart.com
📍 Gurugram