Job Description – Customer Support Executive (International Process) - US Voice
Company: International BPO
Job Location: Gurugram, Haryana
Employment Type: Full-Time
Work Model: Work from Office

About the Role
We are hiring Customer Support Executives for an International Customer Support Process. The role involves assisting global customers by resolving their queries and concerns through Voice, Chat, and Email while delivering an exceptional customer experience.

Key Responsibilities
Handle customer queries and complaints from global customers.
Communicate effectively with customers in both written and spoken English.
Provide excellent customer support through Phone, Email, and Chat channels.
Understand customer requirements and provide timely, accurate, and effective resolutions.
Build and maintain strong customer relationships through skilled communication.
Use the appropriate tools and resources to provide accurate information.




Resolve customer complaints within defined timelines and ensure complete follow-up until closure.
Adhere to company policies, communication standards, and quality guidelines.

Eligibility Criteria
Graduates and Undergraduates are eligible to apply.
A minimum of 6 months of experience in Customer Support is mandatory.
Excellent verbal and written English communication skills.
Strong customer handling, problem-solving, and interpersonal skills.
Comfortable working in a 24×7 rotational shift environment.

Interview Process
HR Round
Operations Round
Versant Assessment ( C1 Score Mandatory )

Work Schedule & Benefits
Working Days: 5 Days a Week
Week Offs: 2 Rotational Offs
Shift Timings: 24×7 Rotational Shifts
Cab Facility: Both-side cab provided (within the hiring zone)

Apply now and become a part of a globally recognized customer experience organization.
Share your updated resume at: [email protected]

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