We’re Hiring: Customer Support
Love helping people, solving problems, and figuring out how things work? You might be exactly who we’re looking for.

At Astral , we build Shopify apps used by merchants around the world and we’re growing our Customer Support team!
We’re looking for friendly, curious, and dependable Customer Support Specialists to join us remotely for evening and overnight shifts .

This isn't just about answering chats. You'll help real merchants solve problems, get the most out of our products, and have a direct impact on their experience with Astral.

What will you be doing? Chat with merchants and respond to their questions via live chat and email
Understand what’s going wrong and guide customers with simple, clear solutions
Help merchants set up and get the most out of Astral’s Shopify apps
Troubleshoot app, browser, theme, order, discount, and configuration issues
Reproduce issues and collect screenshots, steps, and other useful details
Work closely with our product and engineering teams when something needs a deeper look
Escalate bugs and urgent issues with all the right context
Follow up with merchants and make sure their issue actually gets resolved
Keep support notes and help documentation clear and up to date
Provide smooth handoffs between shifts so customers never feel like they're starting from scratch
When the moment is right,



invite happy merchants to share their honest feedback

You’ll be a great fit if you... Communicate confidently in written and spoken English
Can explain things clearly without making them complicated
Stay patient and composed, even when a customer is frustrated
Enjoy investigating problems and finding solutions
Have good attention to detail
Are comfortable learning recent software and browser-based tools
Can work independently while knowing when to ask for help
Have reliable internet and a comfortable remote workspace
Are available for an assigned evening or overnight shift
Speaking Hindi is a plus!

Experience with Shopify, SaaS, ecommerce, live chat, email support, or technical support is great to have but it isn't everything.We care more about how well you communicate, how you approach problems, and how quickly you're willing to learn.

What’s in it for you? Competitive payscale, depending on your experience, skills, and assigned shift
100% remote
Performance incentives based on support quality and customer feedback goals
Hands-on training with Shopify and ecommerce products

Interested? If you enjoy talking to people, love solving problems, and want to build your career in the Shopify and ecommerce ecosystem, we’d love to hear from you.
Come help us make every merchant interaction a great one. ✨

📌 Customer Support Specialist – Evening / Overnight Shift (Thiruvananthapuram)
🏢 Astral Commerce
📍 Thiruvananthapuram