- Absolutely. For Mila Aesthetics, I’d position this as a Clinic Manager + Growth Executive rather than a conventional clinic manager, because the person should be responsible not only for day-to-day operations but also for revenue, lead conversion, patient experience, team coordination and growth.
- - JOB DESCRIPTION
- - Clinic Manager cum Growth Executive
- - Mila Aesthetics | Ahmedabad
- - Location: Sindhu Bhavan Road, Ahmedabad
- Employment: Full-time
- Working Hours: 10:00 AM – 7:30 PM
- Working Days: Monday–Saturday
- Industry: Aesthetic Medicine | Plastic Surgery | Dermatology | Hair Transplant
- - About Mila Aesthetics
- - Mila Aesthetics is a premium aesthetic and plastic surgery clinic focused on delivering natural, ethical and medically led aesthetic outcomes.
- - Our philosophy is easy:
- - “Enhance, not change.”
- - We are looking for a dynamic Clinic Manager cum Growth Executive who can take ownership of clinic operations while actively contributing to business growth.
- - - - The Role
- - This is a high-ownership role for someone who can bridge the gap between:
- - Doctor Patient Sales Operations Team Revenue
- - The ideal candidate should be commercially aware, organised, confident with patients, solid in team management and comfortable working with numbers, CRM and digital leads.
- - You will be responsible for ensuring that the clinic runs smoothly every day while continuously improving patient conversion, retention, revenue and overall clinic performance.
- - - - Key Responsibilities
- - 1. Clinic Operations
- - * Manage day-to-day operations of Mila Aesthetics.
- * Ensure smooth functioning of reception, consultation rooms, treatment areas and support staff.
- * Coordinate appointments and doctor schedules.
- * Ensure clinic SOPs are followed consistently.
- * Monitor punctuality, attendance, grooming and discipline of staff.
- * Coordinate between doctors, nurses, aestheticians, therapists, reception and sales team.
- * Ensure adequate availability of consumables, products and treatment supplies.
- * Maintain a clean, premium and organised clinic environment.
- * Identify operational bottlenecks and implement solutions.
- - 2. Sales & Revenue Growth
- - * Take ownership of clinic revenue and growth targets.
- * Monitor daily, weekly and monthly revenue.
- * Track consultation-to-procedure conversion.
- * Track lead-to-consultation and consultation-to-treatment conversion.
- * Identify reasons for lost leads and lost patients.
- * Work closely with the sales/front desk team to improve conversions.
- * Develop and implement strategies for increasing average patient value.
- * Promote appropriate cross-selling and treatment packages without compromising ethical medical practice.
- * Follow up with high-value prospective patients.
- * Ensure no genuine lead is left unattended.
- - 3.



Lead Management
- - * Monitor leads generated through Meta, Google, WhatsApp, website and other channels.
- * Ensure every lead is contacted within the defined response time.
- * Monitor follow-up quality and frequency.
- * Maintain accurate CRM records.
- * Analyse lead sources and identify which campaigns are generating quality patients.
- * Coordinate with the digital marketing team regarding lead quality.
- * Provide feedback to marketing teams about:
- * Lead quality
- * Cost per lead
- * Conversion
- * Patient objections
- * Popular procedures
- * Campaign performance
- - 4. Patient Experience
- - * Ensure every patient receives a premium and professional experience.
- * Handle patient concerns and complaints effectively.
- * Maintain strong patient relationships from first enquiry to post-procedure follow-up.
- * Develop systems for patient feedback and reviews.
- * Ensure VIP/high-value patients receive appropriate attention.
- * Improve patient retention and repeat visits.
- - 5. Team Management
- - * Manage and coordinate the clinic team.
- * Conduct regular team meetings.
- * Allocate responsibilities and daily targets.
- * Monitor individual performance.
- * Train staff on:
- * Patient communication
- * Lead handling
- * Follow-ups
- * Sales processes
- * Clinic SOPs
- * Patient experience
- * Identify underperformance and take corrective action.
- * Encourage accountability and a performance-driven culture.
- - 6. Marketing Coordination
- - * Coordinate with the digital marketing/social media team.
- * Monitor performance of marketing campaigns.
- * Suggest new offers, campaigns and patient acquisition strategies.
- * Understand which procedures should be promoted and why.
- * Coordinate with the content team for:
- * Reels
- * Patient testimonials
- * Before/after content
- * Educational content
- * Promotional campaigns
- * Ensure marketing communication remains aligned with the Mila Aesthetics brand image.
- - 7. Data & Reporting
- - The manager will be expected to maintain and review a weekly dashboard covering:
- - * Total leads
- * Lead source
- * Calls made
- * Consultations booked
- * Consultations attended
- * Consultation conversion
- * Procedures booked
- * Revenue generated
- * Revenue by doctor/procedure
- * Follow-up pending
- * Lost leads
- * Cancellation/no-show rate
- * Marketing spend
- * Cost per lead
- * Cost per consultation
- * Patient acquisition cost




- - Data-driven decision making will be an important part of this role.
- - - - Key Performance Indicators — KPIs
- - The candidate will be evaluated on:
- - Operations
- - * Smooth daily clinic functioning
- * SOP adherence
- * Team discipline
- - Growth
- - * Monthly revenue growth
- * Number of new patients
- * Consultation conversion
- * Procedure conversion
- * Repeat patients
- - Sales
- - * Lead response time
- * Follow-up performance
- * Lead-to-consultation conversion
- * Consultation-to-procedure conversion
- - Patient Experience
- - * Patient satisfaction
- * Reviews
- * Complaints
- * Retention
- - Team
- - * Productivity
- * Accountability
- * Staff performance
- - - - Ideal Candidate
- - We are looking for someone who is:
- - * Graduate in any relevant field; MBA/Healthcare Management/Marketing is an advantage.
- * 2–5 years of experience in clinic/hospital management, healthcare sales, aesthetics, dermatology, plastic surgery, cosmetology, dental or premium healthcare.
- * Strong communication skills in English, Hindi and Gujarati.
- * Confident and presentable.
- * Comfortable speaking with high-value patients.
- * Strong in sales and negotiation.
- * Good with Excel/Google Sheets and CRM software.
- * Comfortable working with targets and numbers.
- * Strong leadership and people-management skills.
- * Proactive rather than waiting for instructions.
- * Able to solve problems independently.
- * Has a strong understanding of customer experience and premium service.
- - Personality we are looking for
- - Ownership > designation
- - We are looking for someone who thinks:
- - “If there is a problem in the clinic, it is my problem to solve.”
- - Someone who doesn’t merely manage the clinic, but actively looks for ways to make the clinic better every month.
- - - - What Mila Aesthetics Offers
- - * Opportunity to work directly with a Plastic Surgeon-led aesthetic clinic.
- * Exposure to Plastic Surgery, Hair Transplant, Dermatology and Aesthetic Medicine.
- * High-responsibility growth role.
- * Performance-based incentives.
- * Prospect for career growth into Clinic Operations / Business Development Head.
- * Professional and premium working environment.
- * Opportunity to become a key member of the Mila Aesthetics leadership team.
- - Compensation
- - Salary + performance incentives
- - Compensation will depend on experience, capability and previous performance.
- - - - How to Apply
- - Interested candidates can send:
- - 1. Updated CV
- 2. Brief introduction
- 3. Previous work experience
- 4. Current & expected salary
- - Contact: (phone hidden)
- - Subject: Application – Clinic Manager cum Growth Executive
- - Mila Aesthetics
- Sindhu Bhavan Road, Ahmedabad
- - Build the system. Grow the clinic. Own the outcome.

📌 Clinic Manager (Ahmedabad)
🏢 Mila Aesthetics
📍 Ahmedabad