- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries regarding products, services, and processes.
- Resolve customer complaints efficiently and within defined timelines.
- Escalate complex issues to the appropriate departments when required.
- Maintain accurate records of customer interactions and transactions.
- Meet quality standards and productivity targets.
- Follow company policies, procedures, and compliance requirements.
- Build positive relationships with customers through effective communication.
- Provide timely updates and follow-ups on customer concerns.
Preferred candidate profile
- Positive written communication skills (English)
- Basic computer knowledge and typing skills
- Problem-solving and multitasking ability
- Attention to detail and customer-centric approach
- Only Graduates can apply.
📌 Customer Support Executive - Voice Process (Kolkata)
🏢 Capgemini
📍 Kolkata
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