We are looking for a highly skilled and experienced Engineer to join our team in the Field Services department. The ideal candidate will have a strong background in engineering and excellent problem-solving skills.

Roles and Responsibility

- Provide technical support and assistance to customers via phone, email, or in-person.

- Troubleshoot and resolve complex technical issues related to software applications.

- Collaborate with cross-functional teams to identify and implement solutions for customer requests.

- Develop and maintain technical documentation and knowledge base articles.

- Participate in training and development programs to enhance technical skills and knowledge.

- Analyze and report on customer feedback and suggest improvements to products or services.

Job Requirements

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Minimum 2 years of experience in a similar role, preferably in the IT industry.

- Strong understanding of computer hardware,



software, and networking concepts.

- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.

- Ability to work independently and as part of a team, with robust problem-solving and analytical skills.

- Familiarity with help desk software and ticketing systems is an asset.

About Company

Microland Limited is a leading company in the industry, providing innovative solutions to its clients. We are committed to delivering exceptional customer service and support to our customers.

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📌 Engineer - Field Services (Mumbai)
🏢 Microland
📍 Mumbai