19 Aug
|
AMBRANE INDIA
|
New Delhi
19 Aug
AMBRANE INDIA
New Delhi
Roles and Responsibilities :
- Manage a team of customer support executives to ensure timely resolution of customer queries and issues.
- Develop and implement effective strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with other departments (e.g., sales, marketing) to resolve complex customer complaints and escalations.
- Analyze performance metrics (e.g., call volume, resolution rates) to identify areas for improvement.
Job Requirements :
- 2-4 years of experience in BPO/call center workplace or similar industry.
- Excellent communication skills with ability to handle high-pressure situations effectively.
- Strong leadership skills with experience managing teams or leading projects.
📌 Customer Support Executive (New Delhi)
🏢 AMBRANE INDIA
📍 New Delhi