Senior Manager - HR

About the job Senior Manager - HR

Position Summary

The Senior Manager - Human Resources leads the day-to-day delivery of HR operations for a workforce of approximately 400 employees, 70-80 consultants, and interns across India. The role serves as the operational engine of the HR function: running the end-to-end employee lifecycle, administering statutory compliance, maintaining HR systems, and fostering employee engagement so that the Director - HR Administration can focus on the organisations strategic HR transformation agenda.

Reporting directly to the Director - HR Administration, the incumbent functions as the operational #2, translating HR strategy into consistent, well-executed practice on the ground. This role demands a hands-on, empathetic, highly structured, and detail-driven HR leader who takes full ownership of operational delivery, leverages workforce analytics to drive continuous improvement, and leads a cohesive team with a collaborative, "take-people-along" leadership style.

- Workplace Model: Full-Time, In-Office (5 Days/Week)
- Reports To: Director - HR Administration
- Direct Reports: HR Officers / Associates / Assistants (Team of 4); Functional coordination with HR focal points across 8 State Offices

Key Responsibilities 1. HR Operations Lifecycle Delivery

- Run end-to-end HR operations across the employee lifecycle - recruitment coordination, offer/appointment issuance, onboarding, confirmations, contract renewals, performance appraisals, and separations - ensuring accurate and timely execution.
- Oversee the end-to-end contracting lifecycle, onboarding, and compliance for 70-80 consultants and interns, ensuring alignment with organizational policy and evolving labor regulations.
- Prepare and issue all official employment documentation (offer, appointment, confirmation, revision, and relieving letters) in accordance with organizational policies and templates.
- Maintain and continuously improve standard operating procedures (SOPs) for HR service delivery across the Country Office and State Offices.

2. Statutory Compliance, Policy Governance

- Administer full compliance with applicable Indian labor laws and statutory obligations (PF, ESI, gratuity, professional tax, POSH, and related filings), keeping statutory registers in audit-ready condition.




- Apply HR policies and donor requirements consistently; proactively monitor changing regulatory frameworks (e.g., OSH registration, recent Labor Codes) and advise leadership on required shifts.
- Support internal, statutory, and donor audits by compiling HR documentation, answering queries, and closing action items within agreed timelines.

3. HRIS, Workforce Analytics MIS

- Maintain the HRIS and personnel records as the single source of truth, safeguarding data integrity and strict confidentiality.
- Produce and analyze periodic HR dashboards and MIS (headcount, voluntary vs. involuntary attrition, offer acceptance rates, exit interview themes) to extract actionable insights and inform leadership decision-making.
- Ensure timely and accurate HR data inputs for organizational, donor, and HQ reporting obligations.

4. Payroll Inputs, Benefits Attendance Administration

- Administer leave/attendance systems and prepare accurate monthly payroll inputs in close coordination with Finance.
- Administer employee benefits programs (including gratuity from Year 1, medical insurance with IPD/OPD and critical illness, life, and personal accident cover), managing enrollments, renewals, and claims support.

5. Employee Engagement, Culture Grievances

- Drive employee engagement and culture-building initiatives; continuously benchmark market practices to refine internal policies, employee manuals, buddy/onboarding programs, and Rewards Recognition (RR) frameworks.
- Serve as the approachable, first line of support for staff on HR matters, resolving routine queries promptly while fostering a positive, trust-based workplace experience.
- Handle sensitive employee matters with empathy, objectivity, and strict confidentiality, escalating employee-relations or disciplinary issues to the Director when appropriate.

6. State Field Office HR Coordination





- Coordinate consistent HR service delivery across 8 state/field offices, supporting local HR focal points to ensure uniform application of policy.
- Build virtual and periodic in-person connections with state office teams to anticipate and resolve location-specific operational challenges.

Key Competencies Functional Technical Expertise

- Comprehensive HR Generalist: Strong command across recruitment, payroll inputs, labor compliance, performance management, talent management, and CB.
- Labor Law Statutory Mastery: Practical working knowledge of Indian labor laws, statutory compliance administration, and regulatory updates (including consultant/internship guidelines).
- Data Fluency: Comfortable reading, analyzing, and presenting HR metrics to extract meaningful trends and narratives.

Interpersonal Effectiveness Leadership

- Empathetic Grounded: High emotional intelligence, grounded personality, and a collaborative mindset that values team cohesion ("part of the team, not above it").
- Influencing Problem-Solving: Ability to guide direct reports with credibility, handle sensitive employee grievances constructively, and say "no" with diplomacy.
- Proactive Creative: Curious about changing HR trends, eager to redesign existing processes rather than run strictly in "maintenance mode."

Qualifications Experience

- Education: Bachelors degree required; Masters degree or Postgraduate Qualification in Human Resources, Personnel Management, Social Work, or Business Administration (MBA) preferred.
- Experience: 10 to 15 years of progressive HR generalist experience, with demonstrated hands-on ownership of HR operations, compliance, and team leadership.
- Organizational Exposure: Open to corporate, startup, or non-profit/NGO backgrounds. Prior experience in a smaller organization or startup where systems/processes were built from scratch is highly desirable.
- Workplace Travel: Based in New Delhi (Okhla) for 5-day in-office working; open to occasional travel to state offices as required.

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📌 Senior Manager - HR (New Delhi)
🏢 Arthan
📍 New Delhi