URGENT HIRING CUSTOMER CARE EXECUTIVE (COMPLAINTS)

Location: Mohan Estate, New Delhi

Position: Customer Service Executive

Department: Customer Service – Retail

Key Responsibilities

Handle customer queries, complaints & escalations through email.

Provide information regarding loan applications, disbursements, repayments, foreclosure & statements.

Resolve customer concerns within defined TAT.

Escalate complex cases to relevant departments.

Maintain customer records in CRM.

Coordinate with internal teams for complaint resolution.

Meet productivity & quality targets.

Support Nodal Helpline / Email Team when required.

Eligibility

Education: Graduate / Postgraduate

Age: 21–30 Years

Experience: 2–5 years in complaint handling, preferably in the same industry.

Skills: Excellent verbal & written communication, customer handling and problem-solving skills.

Technical: MS Excel, MS Word, PowerPoint & CRM knowledge.

Other: Adaptable working hours, attention to detail, customer-focused, positive & patient attitude.

HR: Gulshan Mathur

Contact: (phone hidden)

📌 Customer Care Executive (New Delhi)
🏢 TeamLease
📍 New Delhi