As a Platform support associate you will work with external & internal customers (client/Resellers/GMP) & support Google Ads Platform queries pertaining to DV360 thus providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
These are highly paid services for customers across B-B & B-C hence will require excellent communication & product knowledge skills specific to Google Platform/360 offerings
Process Proficiency Required - Should be expert in
Google Platform product certified i.e either of these PODs -
Superior Language & Customer service mindset for all channels (Phone, Chat & Email)
Deep understanding of Google product/services and ecosystem
Qualification & Experience Required Requirement -
Display & Video(DV) 360 - Must have knowledge of ; either 1 or more of:
Experience with DoubleClick Bid Manager, DoubleClick Ad Exchange,
Google Adwords, DoubleClick Digital Marketing, Doubleclick Campaign Manager, Doubleclick Search , Doubleclick for Publishers
Experience in Real-Time Bidding or other related platform
Proficient in SQL, HTML, and JavaScript
Minimum 2 years of hands-on work experience in DV360 (Google Ads – Digital Marketing)
Experience in customer support, troubleshooting, chat support, and email process
Strong working knowledge and practical exposure to DV360
Excellent communication skills are mandatory
Candidates with relevant DV360 experience along with solid communication skills will be considered for the Platinum SME designation.
Interview Process:
Versant Hire Pro Test – Video Test to be completed using a laptop only.
Operations Round – Candidates scoring a minimum of 60% in the Versant test will be scheduled for the operations interview.
Final Round – Face-to-face interview for final selection and offer rollout.