- Provide technical support to end-users through phone, email, or in-person interactions.
- Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Manage service requests from initiation to resolution using ITSM tools like IAM (IT Service Management).
- Collaborate with team members to resolve complex technical issues that require escalation.
Job Requirements :
- 2-4 years of experience in IT support or a similar role.
- Strong knowledge of laptop/desktop troubleshooting and basic networking concepts.
- Proficiency in ITSM principles and practices for managing service requests.
- Ability to work effectively in a rapid-paced environment with multiple priorities.
📌 IT Support Specialist (New Delhi)
🏢 IonIdea
📍 New Delhi
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