Roles and Responsibilities :

- Call (phone hidden), (phone hidden), (phone hidden)
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- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction ratings.
- 5 days working
- 2 rotational weeks off
- Cab is available
- 12th and above is accepted
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- Upto 15KM distance is accepted
- Chennai, Kovilambakkam Location

Job Requirements :

- 0-5 years of experience in an International BPO/Call Center workplace.
- Excellent communication skills in English language (spoken) with ability to understand diverse accents and dialects.
- Proficiency in handling international voice processes including international calling protocols.
- Basic computer knowledge with proficiency in MS Office applications.

📌 International Voice Process- Spot Selection-100+ Openings (Chennai)
🏢 Global Serve Solutions
📍 Chennai