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Urgent Requirement: We need relevant profiles.
If you or someone in your network matches this requirement, please share your resume at the earliest.

Position Title: TECH HUB MIS _ Field Support

Experience : 2 to 5 years

Location: Chennai / Pune

Notice Period : Immediate to 30 days

Qualifications:

- Bachelors degree in engineering / management / data Analytics (preferred)

Experience:

- 2 to 5 years of experience in:
- Aftersales / Technical support / Warranty / MIS reporting
- Automotive industry preferred

KEY ACCOUNTABILITIES:

Description

- Maintain and update Technical Complaint Control Register with accurate tracking of all reported issues.
- Manage Field Issue Control Register, ensuring timely recording, escalation, and closure tracking.
- Prepare and analyse Warranty MIS, including claim trends, failure patterns, and cost monitoring.
- Maintain Technical Campaign MIS (recalls, service actions), ensuring status visibility and closure tracking.
- Manage Training MIS, including:
- Technician training coverage
- Certification status
- Training effectiveness tracking
- Develop dashboards and reports (daily/weekly/monthly) for internal stakeholders and management reviews.
- Ensure data accuracy, consistency, and timely updates across systems.
- Support root cause analysis (RCA) by providing structured and validated data.
- Coordinate with field teams, dealers, engineering, and warranty teams for data collection and validation.




- Drive process standardization and automation opportunities in MIS reporting.

COMMUNICATIONS & WORKING RELATIONSHIP

• Internal:

- Technical Hub Team
- Field Service & Quality Teams
- Warranty & Claims Team
- Training & Capability Development Team
- Engineering & Product Support Teams
- Senior Management (for MIS reporting)

• External:

- Dealer Service Teams (for data collection and validation)
- Regional Technical Managers

Ensure explicit, structured, and timely communication of data insights and escalations.

Performance INDICATORS (INDICATIVE):

- Accuracy and completeness of MIS reports (>98% data accuracy)
- Timeliness of reporting (daily/weekly/monthly adherence)
- Reduction in data discrepancies and manual errors
- Visibility of key issues through dashboards and reports
- Effective tracking and closure monitoring of:
- Technical complaints
- Field issues
- Campaign actions
- Improvement in MIS automation and reporting efficiency
- Stakeholder satisfaction with MIS quality and usability

Skills:

- Strong proficiency in Excel (advanced), PowerPoint, and MIS tools
- Knowledge of data visualization tools (Power BI / Tableau preferred)
- Understanding of automotive systems, warranty processes, and field failure tracking
- Strong analytical and problem-solving skills
- Attention to detail with high data accuracy orientation

Ability to handle large datasets and generate actionable insights

Interested Candidates drop your updated CV to the below What's app Number (phone hidden) / [email protected]

📌 TECH HUB MIS _ Field Support {Automotive domain}-(Chennai/Pune)
🏢 V2Soft
📍 Pune