Strategic planning and business development

- Study the market potential; Interact with customer to understand their business, product requirements, range and other service requirements
- Set sales target as per VP- ops directive
- Maintain outstanding store condition and visual merchandising standards.
- Increase the business by formulating marketing strategy for showroom along with Showroom Manager and get it approved from HO
- Ensure excellent customer relationship through continuous interaction and frequent business meetings, providing immediate attendance to customer requirement, proper grievance redressal, and ensuring customer satisfaction during every transaction

Sales Process

- Continuously motivates sales team towards their targets, conduct periodic performance evaluation, reward positive performers and take corrective action for low performers
- Follow and ensure the customer experience monitoring system to ensure utmost customer satisfaction in every point.

Reporting & MIS

- Participate in daily sales meetings, product review meeting to decide on seasonality and trends; complaints review meeting; quarterly meeting with HO to discuss on sales projection, trends and other related things




- Conduct periodical market survey and report head of operations for counter action
- Study competitor activity on a regular basis and suggest action plan.
- Participate in monthly Branch Sales Meeting to discuss the sales targets, current position and share minutes of the meeting with HO.

Other Activities

- Hold responsibility along with AM / CC for the vault security protocols
- Supervision of employee training and capacity building
- Approve petty cash expenses
- Conduct performance appraisals
- Ensure employee compliance to organisational norms and requirements
- Conduct weekly meeting and provide performance review for showroom employees

Key Result Areas:

- Target achievement GDPSS.
- Control over discounts / expenses and ensure profitability of the business.
- Plan and execute BTL activities to improve business.
- Have an eye on Competitors and increase the market share.
- Safety & Security of the Store.
- Develop a strong and motivate team.
- Ensure both Customer & Employee retention.
- Adhere to Company Policy & Procedures.

📌 Branch Manager (Nagercoil)
🏢 Pothys Swarna Mahal
📍 Nagercoil