We are looking for a highly motivated and detail-oriented Jr Customer Service Executive to join our team in the Network Operations & Support department, focusing on Platform Planning & Network Design. The ideal candidate will have 2-4 years of experience.

Roles and Responsibility

- Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain high standards.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance customer satisfaction.
- Provide excellent customer service through various communication channels.
- Analyze customer feedback and suggest changes to improve overall experience.

Job Requirements
- Strong understanding of network design and planning principles.
- Excellent communication and problem-solving skills.
- Ability to work under direct supervision and meet deadlines.
- Robust attention to detail and organizational skills.
- Familiarity with customer service software and tools.
- Ability to adapt to changing priorities and workflows.
- Company name: Tata Communications Ltd.
- Industry: IT Services & Consulting.

📌 Jr Customer Service Executive- Network Operations & Support (Chennai)
🏢 Tata Communications
📍 Chennai