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Role & responsibilities

- Handle airline/travel queries through voice and chat.
- Assist with bookings, cancellations, rebooking, refunds, and itinerary changes.
- Provide accurate information on fares, schedules, baggage, and airline policies.
- Resolve customer issues while ensuring high service quality and satisfaction.
- Follow SOPs, SLAs, quality, and compliance standards.
- Use travel systems to manage bookings, fares, and passenger details.
- Maintain accurate records and achieve productivity and quality targets.
- Work in rotational 247 shifts with rotational offs.

Preferred candidate profile

- Freshers with a Diploma/Certification in Travel & Tourism are also eligible.
- Graduate / Undergraduate with relevant travel industry experience.
- Hands-on experience with GDS Amadeus or Sabre is preferred/required.
- Good knowledge of flight booking, ticketing, rebooking, cancellations, refunds, and fare rules.
- Robust verbal and written communication skills.
- Good knowledge of travel processes and airline policies.
- Comfortable working in rotational shifts and rotational offs.

For more Details Connect with : KHUSHI (phone hidden)

📌 Hiring For Travel Executive || Gurugram Location
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram