Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- Good communication skills in English (spoken).
- Experience in BPO/Call Centre setting or international voice process preferred.
- 0-4 years of experience in customer care or support role.
📌 Customer Support Executive (Gurugram)
🏢 TP
📍 Gurugram