- Own end-to-end client onboarding, setup, and configuration for enterprise clients platform.
- Lead seamless migrations with minimal disruption and downtime.
- Act as the primary technical contact for enterprise accounts, managing escalations and ensuring timely resolution.
- Deliver proactive technical support, resolving complex issues and owning technical challengesthrough to resolution to ensure customer satisfaction.
- Partner with Customer Success, Product, Ops, and Engineering to align on customer goals and deliver unified support.
- Participate in internal meetings, sharing insights to improve support strategies and drive shared success.
- Align product capabilities with customer goals to maximize value and impact.
- Monitor usage metrics, identify risks, and proactively address challenges.
- Stay updated on current platform changes and communicate clearly to clients.
Requirement
- 3+ years in customer-facing technical roles (TAM, Support Manager,
Technical Support, Senior Support, Solutions Architect) in the SaaS , SCM, WMS industry.
- Solid ability to translate complex technical concepts into clear, actionable insights for non-technical audiences.
- Proven skill in managing multiple priorities and performing under pressure.
- Business-savvy mindset with the ability to map customer requirements to technical solutions
- Deep understanding of Sales, Service, Marketing, and Support processes
- Proven success of managing enterprise accounts and driving customer satisfaction
- Excellent communication, presentation, and problem-solving skills
- Strong collaboration skills with the ability to influence cross-functional teamsRole & responsibilities