- Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
- • Track and control documents to ensure TAT of claims/cards as per SLA.
- Feedback from Insurers and Corporates.
- Additional revenue opportunities from existing Corporates. Non voice coordinator
- Respond to queries from the employees of the corporate through e-mails.
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time. Voice coordinator
- Respond to queries from the employees of the corporate over Phone
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.
📌 Senior Executive (Bengaluru)
🏢 Medi Assist
📍 Bengaluru
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