Handling of market feedback and warranty issues related to transmission / vehicle drive train.
Responsibilities
- Coordination with multiple product owners and process patners to ensure faster analysis and execution of quality improvements based on market feedback.
- Well versed with quality tools problem solving technique e.g. Why-Why Analysis, FTA etc.
- Diagnose, analyze and resolve customer complaints.
- Action judgement for critical market issues (handling recalls, service campaigns).
- Warranty data analysis; initiate proactive action strategies for market claim reduction.
Qualifications
- Candidates with work experience operational knowledge of E-Axle (EV), automatic transmission and its components are preferred.
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