- Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
- Process customer requests for products/services, handle complaints, and provide solutions in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-4 years of experience in BPO/Call Centre environment.
- Positive English communication skills (spoken & written).
- Proficiency in handling voice processes (phone calls) as well as non-voice processes (email/chat).