We are looking for a proactive Customer Experience & Operations Executive to manage customer enquiries, orders, shipping coordination, returns, warranty support and day-to-day D2C operations.

Key Responsibilities

- Handle customer support via WhatsApp, email, calls and social media
- Monitor website orders and coordinate dispatch/delivery
- Handle returns, replacements and warranty requests
- Resolve customer complaints professionally
- Maintain order, customer and inventory records
- Coordinate with warehouse, courier and internal teams
- Collect customer feedback and reviews
- Support basic website/order backend operations

Requirements

- Excellent written and verbal communication
- Fluent English and Hindi mandatory
- Valuable computer and Excel knowledge
- Customer-focused and problem-solving attitude
- Ability to work independently and take ownership
- D2C/E-commerce/customer-support experience preferred

Location: Bangalore
Industry: Fitness / D2C / E-commerce

📌 Customer Experience Executive (Bengaluru)
🏢 ZAPLIX LIFESTYLE PRIVATE
📍 Bengaluru