Elevate is recruiting an Analyst to join our Legal Operations team.
Responsibilities
- Processing invoice management queries.
- Giving status updates, responding to customer queries, troubleshooting, attending meetings.
- Capturing various pieces of information related to matters that you support.
- Participating on task forces that strive to improve how Elevate services its customers and that enable our team to develop and grow.
- Performing other tasks, processing wide range of queries.
Experience
- 2-3 years experience of supporting and leading elements of operational improvement projects involving changes to process, technology and resourcing.
- Experience of fast-paced working environments with responsibility for delivering to demanding internal or external clients.
- Preferred: Prior experience with a consulting firm or experience of legal project management
- Large law department or law firm experience
- Working knowledge of core legal practice areas within a law firm/ legal department
- Experience of process mapping and improvement
Skills for success
- Driven to improve with a high level of personal accountability for your work.
- Comfortable interacting with varied stakeholders at all levels in complex professional services environments.
- Flexible in your approach and comfortable with ambiguity.
- Pragmatic and creative - able to quickly develop practical solutions to challenging problems.
- Able to work autonomously with minimal oversight or as part of large, complex and diverse team.
- Resilient and resourceful, committed to meeting deadlines even when presented with unexpected challenges.
- A positive communicator with great interpersonal skills and a keen sense how to modify your style and approach to get the most out of people at all levels and in different situations.
Technical skills
- Good level of expertise with MS Office applications (Word, Excel, PowerPoint); Expertise in Google Suite (Gmail, Google Chat, Google Sheets, etc.); Expertise in Legal Tracker (formerly Serengeti)
- MS Project or similar project management software
- MS Visio or similar process mapping software
- Expert knowledge of Excel
- Experience with law firm technologies
Qualifications
- Bachelors degree required
- Preferred: PMP, APMP or similar. Lean Six Sigma Green Belt+
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