About Zeta

Build the future of banking

Zetais a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

Our impact runs at real-world scale. Today,over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanautsacross India, the US, EMEA, and Asia. Backed bySoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of$2 billionin ****.

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
Tachyon, our cloud-native banking stack built for population-scale systems

Cipher, our unified authentication platform for secure, high-volume banking environments

Digital Credit as a Service, enabling banks to launch credit lines on UPI

Elena, our intelligent and conversational AI platform for banking

Pixel, India's first digital-native credit card, launched in partnership withHDFC Bank, for whom we also revamped theirPayZappmobile app: Winner of theCelent Model Bank Award for Payments Innovation ****

Sparrow, the leading card experience for non-prime cardholders in the US
...and more across cards, payments, lending, and core banking.

We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace,



we have been consistently recognized as aGreat Place to Work.

If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.

If you would like to learn more about how we have grown and evolved over the years,watch our journey here. You can also exploreour websiteand follow us onLinkedIn,Instagram,YouTube, andX.
About the Role

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.
Responsibilities

Drive closure of local IT user calls within the specified SLAs.
Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
Hardware failure report.
Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
Coordinate with Procurement team and ensure stock availability for daily operations.
Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
Create conducive team-atmosphere by applying required motivation levels
Plan and execute maintenance schedules.
Skills

You possess solid problem solving skills with ability to organize and analyze data
You are confident, creative, proactive in taking initiatives and achieving them
You are a goal-oriented individual with a strong attention to detail
Should have basic knowledge of Mac, Linux and Network Installation,



configuration and Managing of Windows 7 up to Windows 10 machines.
Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.
Installation, configuration & management of Servers, WiFi Router and Network devices.
Installation and management of mail applications like MS Outlook and Thunderbird.
Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)
Monitoring of Servers and Network devices to ensure minimal downtime.
Inventory management for hardware and software.
Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.
Manage centralized Kaspersky Antivirus server,WSUS,WDS, File & Print services
Basic knowledge ofDHCP, DNS,SCCMand good knowledge of RAID
Should know how to upgrade firmware and BIOS
User and security access management using Active Directory Services
Experience and Qualifications

Graduation in IT is highly preferable.
Candidate should have good knowledge of IT products.
You have 3+ years of relevant experience
Shift Working hours involved , candidates should be comfortable working in shifts.
Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Executive - It Support (Hyderabad)
🏢 Zeta
📍 Hyderabad