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Collection Performance Management

- Achieve monthly, quarterly, and annual collection targets for the assigned area.
- Monitor bucket-wise collections (0+, 30+, 60+, 90+, NPA, written-off accounts).
- Drive resolution of delinquent and chronic overdue accounts through systematic recovery efforts.
- Ensure reduction in roll rates and improvement in portfolio quality.

Team Management

- Lead, guide, and monitor Area Collection Executives and agency partners.
- Conduct regular performance reviews and productivity tracking.
- Coach and develop team members on collection strategies and recovery techniques.
- Ensure manpower availability and succession planning within the area.

Agency & Vendor Management

- Appoint, monitor, and evaluate collection agencies as per company guidelines.
- Ensure agency compliance with regulatory and organizational standards.




- Review agency performance and optimize allocation for maximum recovery.

Portfolio Monitoring

- Analyze portfolio trends and identify high-risk segments.
- Prepare action plans for NPA reduction and overdue recovery.
- Conduct field reviews and collection audits to improve effectiveness.

Customer Engagement & Resolution

- Handle escalated customer cases and settlement proposals within delegated authority.
- Ensure effective resolution of disputes impacting collections.
- Maintain customer experience standards while achieving recovery objectives.

Compliance & Governance

- Ensure adherence to RBI guidelines, company policies, and fair collection practices.
- Monitor collection activities to avoid reputational and regulatory risks.
- Conduct periodic audits and control checks.

Reporting & MIS

- Review daily, weekly, and monthly collection MIS.
- Present collection performance, risk indicators, and action pl

📌 Area Collection Manager (Bhuj)
🏢 Mahindra Finance
📍 Bhuj