Key Deliverables (Essential functions & Responsibilities of the Job):

As a Section Manager, your key responsibilities include:

• Oversee Daily Operations: Manage the daily activities of your section, ensure standards are met, and check that pricing and other legal requirements are followed.

• Support Cashiers: Help train cashiers and provide support as needed.

• Meet Sales Targets: Ensure your section meets sales goals and contribute to setting these targets. Monitor progress and take action if needed.

• Communicate Performance: Keep your team informed about how the department, store, and region are performing towards targets.

• Reduce Loss: Minimize stock loss by training your team on proper merchandise handling and stock protection.

• Customer Service: Lead by example in providing excellent customer service, understand and build relationships with customers,



and handle complaints effectively.

• Visual Merchandising: Follow and enforce visual merchandising guidelines, and provide feedback to the visual merchandiser.

• Operational Procedures: Ensure all procedures are followed correctly.

• Audit Standards: Check areas like fitting rooms and checkout for cleanliness and standards.

• Product Quality: Help maintain high product quality by reporting any issues to the merchandising team.

• Team Development: Train and develop your team, clearly define roles, and give constructive feedback.

• Motivate Team: Inspire and motivate your team to achieve sales targets and follow processes.

📌 Section Manager (Gurugram)
🏢 MARKS & SPENCER (M&S)
📍 Gurugram