Responsible for managing MIS reporting, dashboards, and data analysis for DPO operations, ensuring accurate, timely, and insightful reporting to support business decisions.
Key Responsibilities :
· Manage daily/weekly/monthly MIS reports and dashboards (SLA, AHT, HC, Productivity, etc.)
· Ensure data accuracy, consistency, and timely delivery
· Perform data analysis and RCA to identify trends and gaps
· Drive automation using Excel, Power BI, and other tools
· Collaborate with Operations and WFM for reporting requirements
· Lead and mentor MIS team; ensure SLA and quality adherence
Skills Required :
· Advanced Excel (Pivot, Power Query; VBA preferred)
· Power BI / Tableau
· Basic SQL (preferred)
Interested !! How to apply ? Please Share your Resume to with following details
Total year of experience
Current CTC
Expected CTC
Notice Period.
Why choose HCLTech ?
A great place for MIS candidates to learn, grow, and work on innovative global projects with a supportive team setting.
Only relevant candidates will be considered.
📌 MIS Analyst (Noida)
🏢 HCLTech
📍 Noida
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