Skill required: Capital Markets Services - Service Quality Management

Designation: Measurement & Report Analyst

Qualifications:BCom

Years of Experience:3 to 5 years

What would you do

- - Deliver accurate, timely, and insightful performance reporting for internal leadership and client stakeholders.

- Support effective governance by coordinating review forums, consolidating operational insights, and highlighting performance trends, risks, and opportunities for improvement across ATOM.

What are we looking for

- - University degree or equivalent qualification.

- Relevant experience in capital markets and the investment banking domain.

- Strong understanding of SLA, KPI and KRI governance, measurement and reporting.

- Experience working in management reporting, governance or analytics-oriented teams.

- Good working knowledge of Microsoft Office applications, particularly Excel and PowerPoint.

- Demonstrated ability to learn quickly and apply prior experience effectively in a dynamic work environment.

- Strong verbal and written communication skills in English.

- Adaptable, proactive and willing to take ownership of new or changing requirements.

- High level of accuracy, discipline and professional work ethic.

- Ability to manage competing priorities, work under pressure and consistently meet deadlines.

- Flexibility to support non-standard working hours and business requirements during Indian holidays, where necessary.

- Willingness to take on ad hoc responsibilities and contribute as a collaborative team player.

BEHAVIOURAL COMPETENCY REQUIRED:

- Results-oriented with a robust sense of ownership and accountability.





- Strong attention to detail and commitment to data accuracy.

- Analytical mindset with sound reasoning and problem-solving capability.

- Client-focused approach with the ability to manage stakeholder expectations professionally.

- Continuous improvement mindset with the ability to identify and support innovation opportunities.
FUNCTIONAL RELATIONSHIPS:
INTERNAL: Operations teams, delivery leads, process owners and internal management.
EXTERNAL: Client stakeholders.

BACKUP:
Cross-training and backup coverage should be maintained to ensure continuity of reporting and governance deliverables during planned or unplanned absences.

Roles and Responsibilities:

- - Lead internal and client reporting across daily, weekly and monthly governance cycles.

- Drive timely, accurate and validated operational data submissions.

- Prepare governance packs and client review materials with clear, decision-focused insights.

- Ensure reporting outputs are consistent, reliable and audit-ready.

- Act as a central coordination point across stakeholders, operations teams and management.

- Strengthen stakeholder engagement to support transparent governance and issue resolution.

- Monitor and report KPI, KRI and SLA performance at agreed intervals.

- Identify trends, risks and improvement opportunities through performance analysis.

- Drive automation and process improvement initiatives to enhance reporting efficiency, accuracy and scalability.

- Maintain robust KPI/SLA definitions and calculation standards.

- Provide responsive support for ad hoc governance and reporting requests.

Qualification BCom

📌 Measurement & Report Analyst (Bengaluru)
🏢 Accenture
📍 Bengaluru